Privacy Policy & UK GDPR Compliance

1. Information We Collect

When you submit an inquiry or subscribe to our service via our website forms or WhatsApp, we collect personal details necessary for service fulfillment, including your full name, UK phone number, email address, installation address, and preferred booking time.

2. How We Use Your Data

Your data is used strictly for scheduling non-invasive water filter installations, managing your £100 per month subscription, notifying you of routine cartridge replacements, and providing essential customer support. We do not sell or rent your personal information to third parties.

3. Data Security & Storage

All personal data collected is stored securely inside our internal CRM system with restricted access. We adhere strictly to UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

4. Your Rights Under UK GDPR

You have the right to request access to the personal data we hold about you, request rectification of inaccurate data, or request erasure of your details when no longer needed for active subscription servicing. To exercise these rights, email us at contact@vodanova.co.uk.